Our Privacy Policy

Effective Date: November 1, 2024

Program Innovation Lab (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect personal data when you use our website (“Site”), services, or interact with us. By using our Site and services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal data that you voluntarily provide and other data automatically collected through your use of our Site.

A. Personal Information You Provide

We may collect the following types of personal information when you interact with our Site or services:

Contact Information: Name, email address, phone number, mailing address.
Account Information: Username, password, and other registration information.
Payment Information: Payment card details, billing address, and transaction history.
Content You Provide: Information you share with us through forms, surveys, emails, or customer support.

B. Information Collected Automatically

When you use our Site, we may collect information about your device, browsing actions, and usage patterns. This includes:

Technical Data: IP address, browser type, operating system, and device information.
Usage Data: Pages visited, time on Site, links clicked, and actions taken.
Cookies and Similar Technologies: Information collected through cookies and similar technologies (see our Cookie Policy for more details).

2. How We Use Your Information

We use your information to provide, maintain, and improve our Site and services and for legitimate business interests, such as:

Providing requested services and customer support.
Processing payments and managing transactions.
Communicating with you about your account, updates, promotions, and events.
Enhancing Site functionality, conducting data analysis, and improving user experience.
Ensuring security, monitoring for fraud, and protecting our legal rights.

3. Legal Basis for Processing

We rely on the following legal grounds to process your personal data:

Consent: When you have given explicit consent to process your information (e.g., subscribing to our newsletter).
Contractual Necessity: When processing is required to fulfill a contract with you (e.g., processing payments).
Legal Obligations: When necessary to comply with legal obligations.
Legitimate Interests: For purposes such as fraud prevention, data analysis, and marketing, provided that our interests do not override your rights.

4. How We Share Your Information

We may share your information with third parties under certain circumstances to support our operations:

Service Providers: We engage trusted third-party vendors to assist with services, such as payment processing, hosting, email communication, and analytics. These providers have access to personal data only as necessary to perform their services.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
Legal and Regulatory Requirements: We may disclose information to comply with applicable laws, legal requests, and government regulations or to enforce our Terms of Service.

We do not sell, rent, or lease your personal data to third parties for marketing purposes.

5. Your Data Rights and Choices

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

Access: Request access to your personal data and obtain a copy.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your data when it is no longer necessary for the purposes for which it was collected.
Objection and Restriction: Object to or request restriction of certain processing activities.
Data Portability: Request to transfer your data to another organization.
Withdraw Consent: Withdraw consent where we rely on it for processing (this does not affect prior processing based on consent).

To exercise these rights, please contact us using the details in Section 9. We may need to verify your identity before processing your request and will respond within a reasonable time, per applicable laws.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. After the retention period, we securely delete or anonymize data in accordance with industry standards.

7. Data Security

We take reasonable measures to protect your data from unauthorized access, use, or disclosure. These include physical, technical, and administrative safeguards. However, no online transmission or storage system is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. International Data Transfers

Program Innovation Lab is based in the United States, and data may be transferred to and processed in the United States and other countries. We comply with applicable legal requirements for international data transfers, including the use of appropriate safeguards, to protect your information.

9. Children’s Privacy

Our Site and services are not directed at individuals under 18, and we do not knowingly collect information from anyone under 18. If we become aware that we have inadvertently collected personal data from a person under 18, we will promptly delete that information.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant updates by posting a notice on our Site or sending a notice to you directly. Please review this policy periodically for the latest information.

11. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, please contact us:

Program Innovation Lab
Email: [email protected]
Address: 9722 Groffs Mill Drive, Suite 1011, Owings Mills, MD 21117

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Updated: November 1, 2024