Our Terms & Conditions

BY VISITING www.programinnovationlab.com (https://programinnovationlab.mykajabi.com), YOU ARE CONSENTING TO OUR TERMS AND CONDITIONS.

OVERVIEW

The terms “we,” “us,” and “our” refer to Program Innovation Lab. The term “Site” refers to https://programinnovationlab.mykajabi.com. The terms “user,” “you,” and “your” refer to Site visitors, customers, and any other users of the Site.

Power Your Programs, Annual Program Planning Intensives, Strategy Sesh, Get-It-Done Intensives, Program Audits, and all other services and products created by Program Innovation Lab provide coaching and consulting opportunities for clients seeking to optimize and grow their organizational programs (collectively, the “Service”).

Use of https://programinnovationlab.mykajabi.com, including all materials presented herein and all online services provided by Program Innovation Lab, is subject to the following Terms and Conditions. These Terms and Conditions apply to all Site visitors, customers, and other users. By using the Site or Service, you agree to these Terms and Conditions without modification and acknowledge reading them.

USE OF THE SITE AND SERVICE

To access or use the Site, you must be 18 years of age or older and have the requisite authority to enter into these Terms and Conditions. Children under the age of 18 are prohibited from using the Site. Information provided on the Site and in the Service related to launching and optimizing educational programs and other topics is subject to change. Program Innovation Lab makes no representation or warranty that the information provided, regardless of its source (the “Content”), is accurate, complete, reliable, current, or error-free. Program Innovation Lab disclaims all liability for any inaccuracy, error, or incompleteness in the Content.

ACCOUNT CREATION

To use the Service, you may be required to provide information, including your name, email address, username, and password. You agree that any registration information you provide will always be accurate, correct, and up to date. You must not impersonate someone else or provide account information or an email address other than your own. Your account must not be used for any illegal or unauthorized purposes, and you must not, in using the Service, violate any laws in your jurisdiction.

LAWFUL PURPOSES

You may use the Site and Service for lawful purposes only. You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Site. You agree to use the Site and to purchase services or products through the Site for legitimate, non-commercial purposes only. You shall not post or transmit through the Site any material that violates or infringes the rights of others, or that is threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, vulgar, obscene, profane, or otherwise objectionable, contains injurious formulas, recipes, or instructions, or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any law.

REFUSAL OF SERVICE

The Services are offered subject to our acceptance of your order or requests. We reserve the right to refuse service to any order, person, or entity, without obligation to provide a reason for doing so. No order is deemed accepted by us until payment has been processed. We may at any time change or discontinue any aspect or feature of the Site or Service, subject to us fulfilling our previous responsibilities to you based on acceptance of your payment.

ORDER CONFIRMATION

We will email you to confirm the placement of your order and with details concerning access to the product or service. If there is an error in this email confirmation, it is your responsibility to inform us as soon as possible.

NO REFUNDS & RETURNS

Refunds of the coaching, consulting, program and product fee are not available. You agree to make timely and full payments of the Program Fee to Program Innovation Lab even if you are unable to attend training, calls, or otherwise fully participate in the Program.

PRODUCT & SERVICE DESCRIPTION

We endeavor to describe and display the Service as accurately as possible. However, we do not guarantee that the Site is entirely accurate, current, or error-free. From time to time, we may correct errors in pricing and descriptions. We reserve the right to refuse or cancel any order with an incorrect price listing.

MATERIAL YOU SUBMIT TO THE SITE

You shall not upload, post, or otherwise make available on the Site any artwork, photos, or other materials (collectively “Materials”) protected by copyright, trademark, or other proprietary rights without the express written permission of the copyright owner. You shall be liable for any damage resulting from any infringement of copyrights, trademarks, or other proprietary rights, or any other harm resulting from such submission. By submitting materials to the Site, you automatically represent that you have the authority to use and distribute them and that such use will not violate any laws, rules, regulations, or rights of third parties.

INTELLECTUAL PROPERTY RIGHTS TO YOUR MATERIALS

Program Innovation Lab does not claim ownership over any intellectual property rights in the materials you submit. You retain full copyright and any other rights in any content you submit through the Site or Service, to the extent that you have legal claims to those rights.

By submitting content to Program Innovation Lab, you agree to hold Program Innovation Lab harmless from any and all claims, liabilities, damages, or expenses arising from any potential or actual copyright, trademark misappropriation, or infringement claims made against you.

By posting material on the Site, you grant Program Innovation Lab a worldwide, non-exclusive, irrevocable license to use, reproduce, edit, store, distribute, display, transmit, and perform the material, as well as to create derivative works based on it, for promotional, business development, and marketing purposes.

OUR INTELLECTUAL PROPERTY

The Site and Service contain intellectual property owned by Program Innovation Lab, including trademarks, copyrights, proprietary information, and other intellectual property. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce, or perform any Site or Service Content or intellectual property in any format without our prior written consent. We reserve the right to immediately remove you from the Service, without refund, if you are caught violating this intellectual property policy.

CHANGED TERMS

We may amend these Terms and Conditions at any time. Such amendments are effective immediately upon notice to you by us posting the new Terms on this Site. Your continued use of the Site or Service after notification means you accept these amendments. We will post the most recent versions to the Site and list the effective dates.

LIMITATION OF LIABILITY

YOU AGREE THAT UNDER NO CIRCUMSTANCES SHALL PROGRAM INNOVATION LAB BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR ANY OTHER DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR SERVICE. THIS LIMITATION OF LIABILITY INCLUDES, BUT IS NOT LIMITED TO, DAMAGES ARISING FROM:

FAILURE OF PERFORMANCE – Any error, omission, denial of service, attack, interruption, deletion, defect, delay in operation or transmission, computer virus, or line or system failure;
LOSS OF BUSINESS ASSETS – Loss of revenue, anticipated profits, business, savings, goodwill, or data; and
THIRD-PARTY INTERFERENCE – Theft of, destruction of, unauthorized access to, alteration of, or misuse of your information or property by any third party, regardless of any negligence, gross negligence, failure of an essential purpose, or any other type of liability under legal theories such as negligence, contract, tort, or otherwise.

THIS LIMITATION OF LIABILITY APPLIES EVEN IF PROGRAM INNOVATION LAB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR COULD HAVE FORESEEN THEM.

In jurisdictions where limitations on liability for damages are not permitted, our liability is limited to the fullest extent permitted by law.

In no event shall Program Innovation Lab's cumulative liability to you exceed the total purchase price of the service you have purchased from Program Innovation Lab. If you have made no purchase, Program Innovation Lab’s liability to you shall not exceed one hundred dollars ($100).

THIRD-PARTY RESOURCES

The Site and Service may contain links to third-party websites and resources. You acknowledge that Program Innovation Lab is not responsible for the availability, accuracy, content, or policies of third-party websites. Links do not imply endorsement or affiliation. You assume all risk from using such sites or resources.

INDEMNIFICATION

You agree to indemnify and hold Program Innovation Lab harmless from any and all losses, damages, settlements, liabilities, costs, charges, assessments, and expenses, as well as third-party claims and causes of action, including attorney’s fees, arising out of any breach of these Terms by you or any use of the Site or Service. You agree to provide such assistance as we may request in connection with any defense, including providing necessary information, documents, and access.

EFFECT OF HEADINGS

The headings in this Agreement are included for convenience only and shall not affect its interpretation.

ENTIRE AGREEMENT; WAIVER

This Agreement constitutes the entire agreement between you and Program Innovation Lab concerning the Site and Service and supersedes all prior agreements and understandings. No waiver of any provision shall constitute a waiver of any other provision, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by the Program Innovation Lab.

NOTICES

All notices under this Agreement should be sent to:
9722 Groffs Mill Drive, Suite 1011, Owings Mills, MD 21117

GOVERNING LAW; VENUE; MEDIATION

This Agreement shall be governed by and construed under the laws of Maryland. The exclusive venue for any arbitration or court proceeding arising out of this Agreement shall be in Baltimore County, MD. The parties agree to attempt to resolve any dispute arising from this Agreement by mediation as a condition precedent to pursuing any other remedy.

RECOVERY OF LITIGATION EXPENSES

In any legal action or proceeding brought for enforcement of this Agreement, the prevailing party shall be entitled to recover reasonable attorney’s fees and other costs incurred.

SEVERABILITY

If any term, provision, covenant, or condition of this Agreement is deemed invalid, void, or unenforceable, the remaining provisions shall remain in full force and effect.

ASSIGNMENT

These Terms and Conditions bind and benefit the parties’ successors and assigns but are not assignable, delegable, sublicensable, or otherwise transferable by you. Any transfer by you is invalid.

APPEARANCE CONSENT RELEASE

For good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the undersigned (“I,” “me,” “my”) grants Program Innovation Lab, its subsidiaries, affiliates, successors, assigns, licensees, and authorized agents (collectively, the “Company”) the irrevocable, worldwide, perpetual right to film, videotape, livestream, photograph, record audio, or otherwise capture my image, voice, and likeness in connection with the program or feature tentatively entitled ________________ (the “Program”), or any other program or feature for Company (collectively, the “Appearance”).

I hereby grant Company the right to use, reproduce, edit, store, distribute, display, transmit, perform, and create derivative works from the Appearance, in whole or in part, as well as to use my name (including any name by which I am professionally known), voice, likeness, and biographical material in connection thereto, along with any materials I provide or are provided on my behalf (such as photographs, promotional materials, etc.). This grant of rights applies in any and all media formats and through any mode of delivery, whether known now or invented in the future, and includes usage in connection with any of Company’s products, services, sites, or affiliated offerings, including all distribution, advertising, promotion, and publicity related to the Program or Company.

Company is under no obligation to include the Appearance in the Program or any other production, nor is it obligated to produce or distribute the Program.

Intellectual Property and Ownership Rights

Notwithstanding the foregoing, I shall retain all ownership and intellectual property rights to:

My name, biographical material, voice, and any other pre-existing personal information; and
Any photographs, recordings, videos, and/or other images of me that were not captured by or on behalf of Company exclusively for use in the Program.

To the extent any such pre-existing or independently created materials are incorporated into the Program, I grant Company the perpetual right to use such materials solely as they appear in the Program, without modification and not separately from the Program itself.

Guilds and Compensation

I acknowledge that Company is not a signatory to any guild, union, or other labor organization that may have jurisdiction over the Appearance or any materials I may provide. Therefore, I understand that no compensation, monetary or otherwise, is due to me, nor to any guilds, unions, or labor organizations, for Company’s use of the Appearance or materials.

Dispute Limitation

In the event of any dispute, I agree to seek only legal remedies and explicitly waive any right to enjoin or otherwise interfere with the production, distribution, exhibition, or other exploitation of the Program or any advertising, promotion, or publicity related to the Program or Company.

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Updated: November 1, 2024